Terms of ServiceThe fine print, in plain English.

1. Acceptance of Terms

By accessing or using nvleakdetection.com, our AI chatbot Drip, our phone line at (702) 682-1626, or any services provided by Nevada Leak Detection ("we", "us", "our", "the Company"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you do not agree to these Terms, please do not use our website, contact us, or engage our services.

These Terms apply to homeowners, business owners, property managers, HOAs, insurance carriers, and anyone else who interacts with our website or services.

2. About Us

Nevada Leak Detection, LLC is a Nevada-licensed plumbing contractor specializing in leak detection and plumbing services throughout the Las Vegas valley.

3. Services and Quotes

3.1 Service Areas

We serve the entire Las Vegas valley including Las Vegas, Henderson, Summerlin, North Las Vegas, Spring Valley, Green Valley, Anthem, Boulder City, Lake Las Vegas, and surrounding neighborhoods in Clark County, Nevada.

3.2 Pricing Displayed on Website

Prices shown on our website (including the AI chatbot Drip) are general ranges for typical Las Vegas-area jobs. Posted prices are estimates, not binding quotes. Actual pricing for your specific job depends on:

• Complexity and accessibility of the leak or issue
• Property size and configuration
• Materials required
• Permits and inspections needed
• Whether the job is during regular hours or after-hours
• Unforeseen conditions discovered during diagnostic inspection

3.3 Estimates and Quotes

• Phone estimates: Free. We provide a verbal price range before driving to your property.
• On-site estimates: Free for most jobs. We may charge a diagnostic fee for complex leak detection, which is credited toward the work if you proceed.
• Written quotes: Provided in writing for jobs over $1,500 or upon request.

3.4 Scope of Service

The scope of work is defined in our written estimate or invoice. Work outside the agreed scope requires a Change Order (Section 7).

4. AI Chatbot ("Drip")

Our website features Drip, an AI-powered chatbot powered by YelloPost AI. Drip provides general information about our services, pricing guidance, and lead capture.

4.1 Limitations of Drip

• Drip's responses are AI-generated and may contain errors, outdated information, or incomplete guidance.
• Pricing discussed with Drip is an estimate only — actual pricing requires on-site diagnostic.
• Drip does not have the authority to bind the company to contracts, quotes, or schedules.
• Drip cannot diagnose specific plumbing issues remotely with full accuracy.

4.2 Do Not Rely on Drip for Emergencies

4.3 Verification by Our Team

Any scheduling, quotes, or commitments discussed with Drip are subject to verification by Matt or our team. Service is only confirmed when our team contacts you by phone or email.

5. Appointments & Cancellations

5.1 Booking

Appointments are scheduled by phone, email, contact form, or AI chatbot, and are confirmed by our team. An appointment is not confirmed until you receive a confirmation from Matt or our team.

5.2 Service Windows

We typically schedule a 2-hour arrival window. We will call you when the technician is en route — usually 15-30 minutes before arrival.

5.3 Cancellation Policy

• Free cancellation with at least 4 hours notice for standard appointments.
• Same-day or emergency dispatch: Cancellation after technician dispatch may incur a $95 trip charge.
• No-show: Repeated no-shows may result in declined future service or required pre-payment.

5.4 Rescheduling

Reschedule by calling (702) 682-1626 or emailing [email protected]. We do our best to accommodate same-day reschedules but cannot guarantee availability.

6. Payment Terms

6.1 Payment Methods

We accept:

• Cash
• Personal or business check
• Major credit cards (Visa, Mastercard, American Express, Discover)
• Most digital payment methods (Zelle, Apple Pay)

6.2 Payment Due

• Standard jobs: Payment due upon completion of service.
• Larger jobs (over $5,000): 50% deposit required to schedule; balance due upon completion.
• Commercial work: Net 15 or Net 30 terms available with approved credit application.

6.3 Late Payment

Invoices unpaid 30 days after completion may accrue interest at 1.5% per month (18% annual) and may be referred to collections.

6.4 Disputed Charges

If you dispute a charge, contact us within 14 days at [email protected]. We will work in good faith to resolve any dispute.

7. Change Orders

If during the course of work we discover conditions requiring work outside the original scope, we will:

1. Stop work (if practical) before proceeding
2. Explain the additional work needed and why
3. Provide a written or verbal change order with revised pricing
4. Obtain your authorization before continuing

Common reasons for change orders: previously hidden damage discovered after opening walls or slabs, code violations requiring correction, additional leaks found during repair, or property conditions different than initially described.

8. Permits & Inspections

Certain work requires permits from Clark County, City of Las Vegas, City of Henderson, or other jurisdictions:

• Mainline replacement: Typically requires a permit
• Whole-house repipe: Always requires a permit
• Water heater replacement: Required in most jurisdictions
• Slab leak repair: Sometimes required depending on jurisdiction

When permits are required, we pull them on your behalf and coordinate inspections. Permit fees are billed at cost. Inspection passes are required before final invoice.

9. Warranties

9.1 Workmanship Warranty

We provide workmanship warranties on most of our work. Specific warranty terms are provided in writing on your invoice. Typical warranties:

9.2 Material Warranties

Materials we install carry their own manufacturer warranties, which pass through to you:

• PEX-A pipe: typically 25 years
• Copper pipe: 50+ year typical lifespan, no formal warranty
• Water heaters: 6-12 years depending on model
• MOEN Smart Valve: 5 years on the valve
• Tankless water heaters: 10-15 years depending on model

10. Warranty Exclusions

Our warranties do not cover:

• Damage from misuse, abuse, or improper maintenance
• Damage from freezing, fire, flood, earthquake, or other natural events
• Damage from ground movement beyond reasonable settling
• Damage from modifications by others after our work
• Pre-existing conditions not caused by our work
• Normal wear and tear of consumable items (washers, gaskets, batteries)
• Damage from incorrect water pressure caused by city water main issues
• Issues with materials supplied by the customer
• Aesthetic damage to surrounding surfaces (drywall texture matching, etc.)

11. Nevada Lien Rights

Under Nevada law (NRS 108.221 et seq.), Nevada licensed plumbing contractors have the right to record a mechanic's lien against real property for unpaid work or materials. By engaging our services, you acknowledge:

• If invoices remain unpaid after 60 days, we may record a notice of lien against the property where work was performed.
• If you are not the property owner (tenant, manager, etc.), the property owner may be ultimately responsible for payment.
• Notice of Right to Lien may be provided in advance for jobs over $1,000.
• You have rights and protections under Nevada lien law, including the right to demand a release of lien upon payment.

12. Emergency Service

• Emergency service is available 24/7 for active leaks, burst pipes, no water, and sewage backups.
• After-hours service (outside Mon-Fri 8am-6pm Pacific) incurs an additional $100-$200 emergency surcharge, disclosed before dispatch.
• We respond to emergency calls based on severity and proximity. We give honest ETAs and prioritize active situations.
• For non-emergency same-day service, we schedule based on availability.

13. Insurance Claims

• We provide detailed leak reports, photos, thermal imaging, and pressure test results for insurance claims at no additional charge with most service.
• You are responsible for filing your own claim with your carrier.
• We do not "wait for insurance" — payment for our work is due upon completion regardless of claim status.
• We can communicate directly with your adjuster upon your written authorization.

14. Use of Website

You agree to use our website lawfully and not to:

• Scrape, harvest, or systematically extract data
• Use automated tools (bots, scrapers, crawlers) except standard search engine crawlers
• Interfere with site security or operation
• Submit false or misleading information through forms or chatbot
• Send spam, malicious content, or fraudulent inquiries
• Attempt to access areas of the site you're not authorized to access
• Use our content for commercial purposes without written permission
• Engage in any conduct that disrupts other users' experience

15. Intellectual Property

All content on this website — text, photos, graphics, design, code, and the AI chatbot Drip — is owned by Nevada Leak Detection or licensed for our use.

• You may not reproduce, distribute, modify, or create derivative works without our written permission.
• You may share links to our pages on social media or in personal communications.
• Customer reviews shown on our site are pulled from public sources (Google, Yelp, BBB).
• Trademarks and product names mentioned (MOEN, Rinnai, Navien, Anthropic, etc.) belong to their respective owners.

16. Disclaimer of Warranties

The website and AI chatbot are provided "AS IS" without warranties of any kind. We do not guarantee:

• Uninterrupted website access
• Error-free operation
• That information is always current or complete
• That the website is free from viruses or harmful components
• That AI chatbot responses are accurate or appropriate for your specific situation

Information on the site is for general informational purposes and is not a substitute for professional diagnosis or licensed plumbing service.

17. Limitation of Liability

To the maximum extent permitted by Nevada law:

• Liability for any claim related to your use of the website or AI chatbot is limited to $100 or the amount paid for related services in the preceding 12 months, whichever is greater.
• This limitation does NOT apply to liability for our completed plumbing services, which are governed by the workmanship warranty terms (Section 9).
• We are not liable for indirect, consequential, incidental, special, or punitive damages, even if we have been advised of the possibility.
• We are not liable for damages arising from third-party services we link to or integrate with.

18. Indemnification

You agree to indemnify, defend, and hold harmless Nevada Leak Detection, its owners, employees, and affiliates from claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your misuse of the website
• Your violation of these Terms
• Your violation of any law or third-party rights
• Information you submit that is false or misleading

19. Governing Law & Disputes

19.1 Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles.

19.2 Venue

Any legal action must be brought in the state or federal courts located in Clark County, Nevada. You consent to the personal jurisdiction of these courts.

19.3 Informal Resolution

Before filing any legal action, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

19.4 Class Action Waiver

You agree that any disputes will be brought individually and not as part of a class action or representative proceeding.

20. Severability & Entire Agreement

• If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• These Terms, together with our Privacy Policy and any service-specific written agreements, constitute the entire agreement between you and Nevada Leak Detection.
• Our failure to enforce any provision does not waive our right to enforce it later.

21. Changes to Terms

We may update these Terms occasionally. Material changes will be posted with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance.

22. Contact

See also: Privacy Policy · Accessibility Statement